Data Controller
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Controller: Bilbostales SL
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VAT number: B95761235
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Address: Bidebarrieta 14, 3rd floor, 48005 Bilbao (Spain)
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Phone: +34 688 873 029
Purpose of processing
Personal data provided via the reservation or contact form will be used to:
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Manage locker bookings and provide the contracted service.
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Send communications related to the reservation.
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Respond to inquiries, incidents, or invoice requests.
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Fulfill legal obligations.
Legal basis
The legal grounds for data processing are:
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Execution of a contract (locker reservation).
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Explicit consent provided by the user.
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Compliance with legal obligations.
Data retention
Data will be kept for as long as necessary to fulfill the purposes described and to comply with legal requirements.
Recipients
Data will not be shared with third parties, except as required by law. Payment data is managed through a secure banking platform; Bilbostales SL does not store or access this data.
User rights
Users may:
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Access their personal data.
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Request rectification of inaccurate data.
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Request deletion when no longer necessary.
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Restrict or object to processing.
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Request data portability.
Requests may be sent to locker@casualhotelesbilbao.com along with a copy of an ID document.
Users may also file a complaint with the Spanish Data Protection Agency (www.aepd.es) if they feel their rights have been violated.
Security
Bilbostales SL implements appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of personal data.
